Return Policy

Last updated December 12, 2019  

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@babykoncept.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and 1. ORDER NUMBER 2. DATE YOUR PACKAGE WAS RECEIVED 3. REASON FOR THE RETURN (EXCHANGE, DAMAGE, INCORRECT PURCHASE…ETC.) AND 4. PROOF OF PURCHASE, and mail your return to the following address:

Baby Concept LLC

Attn: Returns

RMA #

400 NW 172nd Ave,

Pembroke Pines, FL 33027  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $0.00 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return.We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • All Design Services
  • Bed Settings
  • Any Furniture
  • Wallpaper
  • Finishes & Accesories

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 25% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(+1) (954) 348.1304

design@babykoncept.com

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